Excellent customer service in the service department from Chris !! Very helpful !! I am traveling and had car problems and Chris Went out of his way to help me !
Purchssed my first Mercedes with David and I love my gle 350. His service was amazing, from supporting me remotely so I didnt have to be in the dealer all day - all the way to the setup of the car.Definitely happy with this dealer!
Escondido Mercedes Benz was overall a great experience. Their sales guys are terrific. Michael was exceptional....showed my wife how to use every feature in her new vehicle. Nathan the sales manager was very thorough in explaining the competitive pricing they have. We will definitely be back for our next vehicle... we are pleased with the deal they gave us
Service Review:I called MB of Escondido on a Saturday after noticing my C63 was having an odd idle. I connected with Chris Riback, a service advisor and he helped schedule me a service appointment and reserve a loaner car. I brought my car in, got a beautiful loaner, and received daily updates about the status of the service. This was hands down the best service experience I have had with any of my cars. Chris thank you for being so prompt, polite, and transparent throughout this process! I no longer dread having to get my car serviced.
I just purchased my first Mercedes Benz from MB of Escondido and am so happy! My Sales Consultants (Christian Demos and Michael Ghandy), the General Manager, Nathan Salib, and Serg Rybakou, Finance Manager really made me very comfortable with the car buying process. I initially purchased my Mercedes two weeks ago but realized that the fit wasn't quite right for me. I brought the car back in today and they helped me trade it in for the one that's perfect for me now. The atmosphere at MB of Escondido was exactly what I was looking for as well. ...
Excellent service! Zaira was very helpful, personal and professional. She took the time explain every detail about the parts they replaced on my car. Thank you Zaira for the wonderful experience.
Zaira was amazing! Everything went so smoothly and may car was ready in less than two days. Zaira took a lot of time to meet my needs and help me understanding every part they replaced. Thank you Zaira, you are a wonderful sales person and also a kind and very caring lady.
My Service advisor Jesse was great!
If I were to teach a class in the "Excellence of Customer Service", I would have my students go through the buying experience at Mercedes-Benz of Escondido. And what an amazing experience it was. From the time I walked in the door, I was greeted professionally by Nathan Salib. Talk about representing the Mercedes brand Natan provided the best buying experience I have ever had at a dealership. When it came to numbers the Finance Manger Brehon Quigley made it a seamless process and addressed/anticipated all my concerns. I now see why they have a reputation for outstanding quality, ...